Refund policy

We have a 30-day return policy, which means you have 30 days from delivery to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@hellolittlejoy.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs on standard returns.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We’ll review the issue, make it right and cover return shipping where appropriate.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@hellolittlejoy.com. We reply within 1–2 business days.